Refund & Cancellation Policy

Menteez (menteez.in and its mobile applications) is owned and operated by Spherical-Lab Innovation Private Limited, a company incorporated under the Companies Act, 2013, with its registered office at Software Technology Park of India, Sector-5, Rourkela, Odisha 769002, India.

This policy explains how our free trial works, how you cancel, when you are charged, and when we refund. It applies to individual subscriptions bought directly from us.

It does not apply to subscriptions provided under an agreement between us and a school, tuition centre, or other organisation. Those are governed by that organisation's contract with us (see §8).

Every new subscription begins with a 3-day free trial.

We ask for a payment method when you sign up. We do not charge it during the trial.

If you cancel before the trial ends, you are not charged anything at all. No fee, no partial charge, no cancellation charge.

Your trial end date and the exact amount you will be charged are shown in the app from the moment you sign up. You can check them at any time under Settings → Subscription.

What the trial includes

The trial gives you a working sample of the service rather than unlimited use. During the 3 days:

• You can add up to 2 children
• You can create one worksheet for each subject available to your child's class
• Each worksheet can have up to 15 questions
• After a worksheet, you can tell us what you thought of it. Doing so unlocks one more worksheet in that same subject. Feedback is optional, it is per subject, and the extra worksheet is yours as soon as you send it

Everything else works normally: your child attempts the worksheets, and you see their results on your dashboard exactly as you would on a paid subscription.

Once you subscribe, all of these limits are removed.

The trial is one per household. We may decline to offer a further free trial to an account that has already had one.

If you have not cancelled, your subscription starts automatically at the end of day 3, and we charge your registered payment method.

We will always tell you before we charge you. At least 24 hours before the trial ends, and at least 24 hours before every renewal after that, we send you a notification by email stating the amount, the date, and how to cancel. This is a requirement of the Reserve Bank of India for automatic payments, and we treat it as a firm commitment.

You can cancel at any time, during the trial or after, from Settings → Subscription in the app or on the website.

Cancellation is immediate and self-service. You do not need to email us, call us, or give a reason. We send you a confirmation by email straight away. If you do not receive that confirmation, please contact us (§10). Do not assume the cancellation failed, but do let us know.

Cancelling stops future payments. It does not refund the period you are currently in. You keep the service you have paid for until it expires.

If you also want your data deleted, that is separate and immediate: Settings → Delete Account. See our Privacy Policy for what deletion does.

We do not offer refunds for partial subscription periods, and we do not offer a change-of-mind refund after the trial ends.

The 3-day free trial is how we make sure you do not pay for something that turns out not to suit your child. It costs nothing, requires no commitment, and cancelling during it costs you nothing. We would rather give you three days free than take your money and argue about giving it back.

The position above does not apply where something has gone wrong on our side. We will refund you in full where:

• You were charged more than once for the same subscription period.
• You were charged after cancelling, where the cancellation was made before the charge date.
• A technical or billing fault on our side caused an incorrect charge.
• The service was unavailable for an extended period during a period you had paid for. In that case we will refund or credit you a fair proportion.

You do not need to argue for these. Tell us what happened (§10) and we will investigate.

The final step is controlled by your bank, not by us. We will give you the refund reference so you can follow it up if it is slow.

Refunds are always made to the original payment method. We cannot refund to a different card, account, or person.

Nothing in this policy limits any right you have under Indian consumer-protection law. Where the law gives you a right to a refund, that right applies regardless of what this policy says.

If your child's subscription is provided or discounted through a school, tuition centre, or similar organisation, the commercial terms are set by our agreement with that organisation.

Where the organisation pays, refunds and cancellation are handled with the organisation, not with individual parents.

Where you pay a discounted rate using an organisation's code, this policy applies to you as normal, at the discounted price.

Annual institutional contracts are governed by the signed agreement between us and the institution.

If a payment fails, we will retry and notify you. If it continues to fail, your subscription is suspended and eventually cancelled. Your data is retained for the period described in our Privacy Policy so you can restart without losing your child's history.

If we change our prices, we will tell you at least 30 days before the change affects you. The new price never applies to a period you have already paid for. If you do not want to continue at the new price, cancel before it takes effect, and you will not be charged it.

If we change this policy, we will update the version number and the effective date. Changes that affect what you pay or how you cancel will be notified to you by email at least 30 days in advance, and will never apply retrospectively to a period you have already paid for.